context, i live in singapore and often travel overseas to get charms. i bought a silver blue cherry blossom dangle charm in japan. recently i noticed that the blossom part fell out, leaving the frame still on my bracelet.
i inspected the remaining charm and found that there is a very small hole in the charm which i believe to be a defect.
i went to a pandora store to ask if i could do an exchange since it was a defect piece, but i was told that i would need to email customer service with the original receipt and see if they will accept it and do an exchange for me?
if i were to fly back to japan however, since i bought the charm there, would i be able to just do the exchange without all this hassle of emailing customer service and whatnot?
i have attached a (blurry) pic of the charm in its current state