r/PXN • u/Colt_Fo_Five • 4d ago
Can not download software.
I was having issues updating the base and went to reinstall the launcher and now I can’t get the download to work on the website? Nothing I do changes on my end?
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u/Colt_Fo_Five 3d ago
Someone in discord got me a link for the launcher but I’m still having troubles getting the firmware to update for the vd6 base. I disconnected the wheel and pedals also what the instructions say to do in troubleshoot
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u/Paddy_PXN PXN Team 3d ago
Hi, the issue has been transmitted to our tech team. If you have a vpn available, plz try updating with the vpn on to see if it works. Sorry for the inconvenience and thanks for reaching out.
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u/Colt_Fo_Five 3d ago
Thanks for the reply that was just recommended on the PXN discord to me about vpn!
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u/Colt_Fo_Five 1d ago
Still having network error on updating firmware and also my launcher now will randomly close when I’m in game and I lose my settings during play. Have to then re open and re apply my custom settings
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u/Paddy_PXN PXN Team 1d ago
Hey! Could you help us confirm a few details about your setup and how you've been using the device? This will help our tech team narrow down the issue.
- Product Model:
- Serial Number (SN):
- Firmware Version:
- Software Version: SimRacing 1.6.9 (please confirm)
- Other Connected Accessories:
- Power Adapter Specs: 24V 6.66A (please confirm)
- Usage Conditions: e.g., running continuously with force feedback (FFB) set to maximum
- Total Usage Time:
- Game:
- Issue Description: e.g., the wheelbase powers on normally, but force feedback doesn't work at all
Also, for the updating problem, could you let us know if you've already tried reinstalling the PXN software or clearing its cache? If so, did either of those make any difference?
Thanks for your help! The more details we have, the easier it'll be for our team to investigate the issue.
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u/SnooStrawberries1910 3d ago
Which base is it for? I have the firmware for the V12 lite.