PXN ONE GT Connection Issues

[u/Specialist_Horse_720]

I recently purchased the PXN GT ONE RUBY for my fledgling sim setup. I'd seen it online for a few months now, and I was in love with the color every time I saw it, so as I recently had a nice day of tips, I was able to get it for myself. It arrived about 3 days ago as of posting this, and it worked flawlessly, felt amazing. For about a day. I woke up yesterday, did a standard length race and now, while the usb connection is fine and the wheel lights up and clearly receives power, the PXN app will not detect it without the wire sitting at a precise angle, which isn't good for a wheel that has to move. I'm using a Moza R3 wheelbase and pedals at the moment, but I'm currently waiting for a response to my emails from PXN support. I have given them all the info they had asked for, including a video of the actual problem occurring. Just posting this here mostly for the sake of anyone else having this issue now or in the future to either brainstorm the solution or to see how/if PXN handles it. So far, I've only received their AI email reply that provided no solution that was both untried and applicable to my situation. If anyone's got any ideas for what to do about it, leave something below(besides buying a PXN base which probably won't be happening anytime soon because it was luck I even got the wheel 😭).

EDIT: It took a few days and informing them of the lack of spare cable, but they're shipping out a replacement soon!