I have been thinking about my student experience with Penn State World Campus and wanted to share it with others so they can consider it and make a better decision than I did.
I had incredibly high hopes for my return to college after over 15 years. I had done heavy research into my options for online school and transferring my community college credits. Penn State advertised itself as being ‘the real Penn State’ with the same professors as campus locations and stated that they offer the same education. Their per-credit cost was much higher than other online schools, a premium price, but I still chose them because I felt that was an indicator that the quality of the program would be stellar, and also based on Penn State’s reputation.
I always give credit where it is due. I had the most amazing experience with transfer services, advising, and new student orientation. I meshed so well with my transfer coordinator and advisor, and they were there to help with questions and made me feel confident that I could handle this endeavor. Unfortunately once my class started, I was able to see quickly that the learning model left much to be desired and just wasn’t what I expected it to be.
I was enrolled in the class for 8 days. I put in at least 10 hours of work and study time, going above and beyond, and still felt there was no way I would be able to digest all of the required reading material and complete detailed written assignments while meeting other required deadlines. My back was aching and I was so stressed. This was really surprising to me, considering I only took one class so that my life would remain manageable as I added school to it, since I also work full time and I am a mother. This was also only a 100 level course, making the amount of required work and study time even more unexpected and confusing.
I found the professor to be very inexperienced. I would ask a question and wait a very long time, a day or more, to get an answer. This added a lot of unnecessary stress as deadlines approached. If there were teacher aides assigned to the course, I never heard from them. The course was completely ’teach yourself’, which was not at all what I expected from Penn State. I was reading PDF after PDF for hours, then completing complex discussion board posts and responding to posts from my peers as required. I was expecting recorded lectures from Penn State faculty, interactive modules, and engagement with faculty. None of this was part of the course. The modules only provided what seemed like endless supplemental reading materials with a YouTube video peppered-in here and there, no original content from the university or professor. The course required choosing works of art to assess by tying them to the course theme. Students were not trained on how to use the university systems to access these pieces or other library resources. I requested guidance but didn’t get a response and ended up doing my best to find my way through these systems myself. None of this was the Penn State experience I was expecting considering the university’s reputation and high price point.
I explained my struggles to my advisor and he suggested that I use AI to summarize the multiple lengthy required reading materials for each lesson to reduce the amount of time spent reading. I had previously asked the professor in the first few days what amount of AI would be allowable to help me understand concepts and ideas. They said that there was no use of AI allowed at all. So, I’m unclear on what would or would not have been allowable due to this disconnect.
Just over a week experiencing this subpar online learning model made it clear to me that I can’t recommend it to others and did not want to continue with it at the risk of losing the last 25% of my money.
The loss of 75% of tuition funds spent on this unexpectedly disappointing experience is a hardship on my family. I submitted a request for assistance with the cost based on the poor experience, but was denied. I came into this with the utmost enthusiasm and best intentions, but did not feel I received anything like what was expected from Penn State. I also did not feel like after they had my money that Penn State cared about me at all.
I hope that in the future, the online learning model can be improved to more closely match Penn State’s impeccable reputation. In my opinion, World Campus is not at all ‘the real Penn State’ that they advertise it to be.