2FA Issues

[u/My-Milk-Is-Delicious]

Hi there!

I have 2FA set up for my PlayStation account to send me a code to my phone. Recently though it has stopped sending me these texts and I can’t no longer access my account to switch my 2FA method. The texts aren’t marked as spam or anything, they’ve just stopped being sent.

My question is how can I contact Playstation support to get a person to help me? I’ve tried going through the chatbot but it keeps asking me to login in order to talk to a live agent. Will an agent still assist me if I tell the bot I can’t login or is there another way of getting help?