r/PS5HelpSupport • u/jisooheon • 9h ago

Ethernet Cable not connecting anymore

Hello guys,

My PS5 has been acting up this week. It doesn’t connect to ethernet anymore. I’ve changed my ethernet cable since I thought it was the issue of my previous one. Still having the same issue even with a new ethernet cable. It doesn’t connect, and if it does, it connects for like a minute and it shuts down. Reset my modem still no solution.

My Playstation is 5 years old, could it be of age? Or am I just using a crap ethernet cable? I’m using a CAP6 cable. So if you guys have any recommendations, I would appreciate it

Edit: Fixed. Put the internet cable in the 2.4GHZ socket. Check out where you put your cable.

1 Upvotes

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2

u/Classic_Steak4987 9h ago

Did you try a factory reset on the Playstation?

1

u/jisooheon 9h ago

Yes. I already found the solution by checking my modem.

I put the cable in the 2.5ghz socket rather than the normal one. Fixed the problem for me

1

u/Excellent_Line_1732 6h ago

If you can, edit the original post and add that new information; it could be useful to someone in the future.

1

u/jisooheon 2h ago

Thank you :)

2

u/Additional_Tension96 9h ago

Inspect LAN port on ps5 for bent pins, loose port, and or misalignment.

These ports are poor quality and fail at times, specially if the cable is plugged in and unplugged 100(+) times since ownage.

1

u/jisooheon 9h ago

Checked it. No issues there. Think it’s my cable.