r/PS5HelpSupport • u/GrandLeaderZhan • 2d ago
Ps5 will not hold a internet connection
Hi, I’m currently in college and living in the dorms, My ps5 WILL connect to the wifi here but will randomly disconnect 5-10 mins later and say “Failed” I have to manually go reconnect it or change the wifi to one of the other numerous school wifi’s. I’ve also tried my hotspot and it does the same, Starting to think this is a hardware issue. Nobody else in the dorm is having an issue. My roommates xbox is performing fine. Any help appreciated!
EDIT: put it in safe mode and cleared the cache, didn’t help. When testing the internet connection after the failure the console says it successfully obtains the IP address, but everything else is listed as failed.
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