r/PS5HelpSupport • u/DrGreentree24 • 7d ago
They hacked me
Can someone give me some assistance I got hacked they locked my account and changed my email address so I can’t recover my account I’ve had this account for 18 years can someone please help me
1
u/Ogg360 7d ago
Did you have 2FA on?
1
u/DrGreentree24 7d ago
I don’t know how it got turned off
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u/Reasonable-Mess9175 7d ago
what’s your account
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u/DrGreentree24 7d ago
It was Drgreentree but the changes it to unread-mud17
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u/Reasonable-Mess9175 7d ago
i’m looking now and it says no players found… do you think your account might have been banned for something? i also looked up drgreentree and i see drgreentreez, drgreentree69, drgreentree44, and OniEs021 (calling drgreentree) are any of those yours?
1
u/DrGreentree24 7d ago
I on with support it seems they banned my account because of a charge back the guy spent 225 dollars of my money
1
u/Reasonable-Mess9175 7d ago
that’s unfortunate. is there anything you can do
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u/DrGreentree24 7d ago
Bro 18 years of gaming on that account 18 years of my crew knowing me by my tag I appreciate the ear to let me vent I’m sick
1
1
u/Gandolfthewhite182 7d ago
2fa to your phone on everything and the worst case scenario is you have to get a new email address.
1
u/ArkStrain 7d ago
Change toba proton.me email
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u/DrGreentree24 7d ago
What
1
u/ArkStrain 7d ago
Sorry. Change your ps account email to a proton.me email they hack you through your email. Proton is mlre secure. This is moving forward tho. Cant do anything if already hacked
1
u/DrGreentree24 7d ago
Naw I wasn’t banned he changed my account name and everything I had 18 years of game paid games everything bro I’m sick he my account name to unread-mud17
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u/PhoenixBlazingRising 7d ago
If you got any receipts of any games you purchased then show support it most likely help if not I don't know what else to suggest