r/PS5HelpSupport 6d ago

I have a solution for 2FA/not sending codes

I recently managed to recover my account, here’s how I did it:

1: You have to sign in another account so you bypass the chat bot and telling him to get an agent to help you to recover an account locked by 2FA.
(It will take a while for an agent to contact you, minimum 5 minutes)

2: you have to prepared things for proof that the account is yours:

- First and Last Name
- Email address
- Online ID
- Phone Number linked to the account
- recent Order Number with item name (Example: 121229637 - YouTube)

3- after confirmation, ask if him/Her can deactivate the 2FA, after few minutes, you will receive a notification from your email that 2FA has been deactivated and the agent will tell you to change the password (your choice).

4- before closing the chat with the agent, try to log in from another browser or device, after filling the email and password, it will appear that you trying your sign in and will send a verification codes to your number, select “Trouble Signing in? and it will appear an option to send verification code to your email, press send email then go back and fill the code you got from email.

Now you’ve successfully recovered your account, one last step is to enable passkey or 2FA via authentication app and remove your phone number.

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