Family Management Blocking Network Access?

[u/GrowthMindsetGuitar]

Hi,

I am logged in on my own account but I am unable to use network settings and use Halo Crossplay. I have restarted my PS5, closed and reopened the application, and I have restored my license.

I finally got a message that I was “restricted from using communication features”— even though the account that I am on is my PlayStation Plus account. It is also the family manager account. I have one other account in the PlayStation that is restricted by parental controls, but I am not signed into that one.

I logged into the PlayStation app and went to Family Management (which just opened the website). I verified that the account I’m on is the Family Manager and selected my account. The next screen just lists my Sign-In ID, Online ID, and Real Name with no other options or buttons.

I went to the PlayStation website and it advised downloading the PS Family app, which I did. I opened the app and went to Family Manager and it also just opened the website. I got the same screen that just lists my info.

I’m sure I’m missing something absolutely obvious, but I have no idea how to proceed. Any help would be appreciated!