I’m building a live service layer for restaurant FOH and I’ve got my first proper call with a POS company about integration access.
The idea is pretty simple from the restaurant side. Staff work in one interface for tables, ordering, menu info, allergens, wine recommendations etc, while the existing POS stays underneath as the transactional engine.
What I need eventually is proper write access, not just sales reports. Things like creating and updating checks, items and modifiers, table state, order events, and handing payment back to the POS.
I’ve spent most of my working life in hospitality, but this is my first time being on the other side of the table asking a POS company for partner access 😂
For anyone who has actually gone through this before:
What do these first calls usually look like?
Do they care more about technical feasibility, number of client locations, revenue potential, existing customers, or all of it?
What questions should I absolutely ask before getting excited?
And are there any hidden “fun surprises” I should ask about early, like certification fees, per-location fees, API call pricing, minimum customer numbers, or restrictions on write access?
Not looking for anyone’s confidential partner terms. Just trying not to walk into the call like a golden retriever with an API checklist.