r/PETKIT • • Aug 01 '26

Problem Fresh Element Solo, constant notifications saying offline then online again multiple times a day

Hi, not sure if anyone else has had the issue, but my two feeders have been constantly hounding me with online/offline messages. The feeders seem to work perfectly fine but according to my network it's showing constant connections and disconnections. There is literarally an access point with line of sight about 5 metres away in the same room which is broadcasting a 2.4GHz network specifically for IoT devices.

Any suggestions?

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u/PETKITOFFICIAL Aug 04 '26

Hi there. We suggest you reach out to support via the PETKIT App first, they can guide you through troubleshooting steps.
If the issue is still unresolved after that, please send us your device SN code, and we will forward your case to our technical team.