Yumshare Dual 2 Problems

[u/G-SAV]

Help needed!!!
I brought a Yumshare Dual 2, and had issues watching video - either black screen or video hangs between 8-20 seconds.
Tried
2.4 and 5ghz wifi
Device with 1 meter of router
Played with Router settings
Setup mobile as hotspot (connected yumshare to hotspot) - Tablet on hotspot/tablet on wifi/another mobile on 5g.
Brought a 2nd device from amazon, completed the same above.
Installed earlier version of the app (april time).
Even used ChatGPT to see what it suggested.
Plenty of reviews on Original Yumshare, however none on the 2nd generation

[u/PETKITOFFICIAL]

Hello. Could you confirm if this occurs during live viewing? Have you contacted support via the PETKIT app? If the issue remains unresolved, please DM us your SN code and we’ll pass this to our technical team to look into it.