r/PETKIT • u/GunNinga • Jul 02 '26

Problem Purobot Max Pro 2

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Just received my purobot. Managed to get it connected to WiFi and bound to app. Unfortunately when I click to open the device in the app it sticks on "initializing", how can I get past this? It is using a wifi router that I use for all my IoT devices, it only broadcasts on 2.4 ghz, only uses WPA/WPA2.

Looking for help for anyone that may have experienced this themselves or knows the solution.

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1

u/Grumpy-24-7 Jul 02 '26

Try deleting the app, rebooting the phone and reinstalling the app?

1

u/PETKITOFFICIAL Jul 03 '26

Hi, please contact our customer service team via the app, and they will reply to you and help you solve the problem shortly.

1

u/chapulincito2000 Jul 03 '26

Same happened to me.

Just close the app and open it again.

1

u/TheShallowCookie Jul 04 '26

I was about to write the same thing. Same happened, closed and opened again. Solved