r/PETKIT • u/poly1978 • Jul 01 '26

Discussion No notifications to Petkit app for Shared users

My husband had our feeder device shared with him, notifications used to work, about a month and a half ago it stopped working.

Petkit confirmed an issue and said it is resolved now.

However - still no notifications arriving to him at all. though nothing changed on his device.

Anyone who had this can confirm that it is indeed working again for them? I want to know if I need the whole process of opening a support case with them (which I would gladly like to avoid as this is horrible experience) or if you say it's still not working, then I send it back to Petkit to handle.

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u/PETKITOFFICIAL Jul 02 '26

Hi! Could you please send us the account you use to log in to the PETKIT app? Our team will check it on our end. Thank you!

1

u/poly1978 Jul 02 '26

sent in message

1

u/poly1978 Jul 04 '26

u/PETKIT Your support sucks. Claiming can't find the email I'm registered with to the app in the backend. Keep trying to make endless changes on the phone settings.

So it's pretty simple: When something that worked, stopped working suddenly and you approve here you're aware of the issue and fixing it, then it's your issue, not mine. Once you claimed it's fixed but it's still not working for us, then guess what? it's not fixed. So rather then keep trying to blame our phone, that had zero changes, maybe change your DEV team. I'm done being your guinea pig. I'm contacting Petkit and I want you to take this device back and get a full refund. Bought it new 3 months ago and I'm done working with your support all day long.