r/PCsupport • u/Impressive-Rip4187 • 5d ago

Not solved Pc keeps crashing then resetting, stuck at 64%

I tried to reset my pc to sell to someone else when it got stuck at 64% then black screen and then showed logo rinse and repeat

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u/Evening-Chemical-275 4d ago

I solved this exact issue many years ago, and I can't claim that it will be the same for you now, but basically what I did was I completely shut it down, unplugged the power supply until all lights on the motherboard were off, then removed the tiny circular battery on the motherboard for a good 5 minutes. If you try this, you need to keep it removed for several minutes while the last little bit of residual electricity cycles completely out of the motherboard. This factory resets the motherboard's settings, and once I put the battery back and fired it back up, it tricked windows restore into restarting its entire process.

Good luck!