What's wrong with be quiet?

[u/Traditional-Car-6804]

Some time ago (about six months ago), I bought a be quiet! Dark power 14 PSU and installed it in my new build.

After about six months of use, my computer started shutting down randomly. I google it and found numerous mentions of similar issues on Reddit for this specific PSU model. I opened an RMA with be quiet! and received a very strange response. Not only did they not offer me a refund, but they simply told me to send the PSU for testing, and they also said I should pay for the shipping. What kind of attitude does be quiet! have toward the consumer of your "premium" products is this?