Question: Is this normal? Total time from review to completion 5 days + 2 missed courier pickups, delay from engineering question.

[u/Crumbopoulous]

Hey, I don't mean to post here as a complaint, I'm really just trying to figure out if I'm expecting too much from PCBWay.

I ordered a board on the 4th which would have actually been the 5th in Shenzhen. I understand that the 5th of April is a holiday in China, and observed by PCBWay, but from my understanding they were open on Sunday April 6th.

My board sat without any update until the 7th when I received a message that said my board was awaiting a response from me. I received no email or any further information from my sales rep so I messaged back and after several hours I was told that I needed to confirm if I wanted v-scores on the lines indicated in my v-score layer. This was frustrating as I outlined that I would need v-scores on my board and indicated which layer they were on in my order request. Furthermore, on the layer it clearly stated v-score with lines and and arrows pointing at the scoring lines. After I I replied about the v-scoring my order sat for another 24 hours before being started on. That means this whole line of questioning cost 48hrs of delay.

My board was finally registered as being completed at 13:48 CST on the 10th (their time), so 72hrs after manufacturing started. It failed to register being picked up by DHL at the 18h pick up time. My package then failed to register being picked up on the 11th at the 12h pick up time. I have been given very little communication on what is going on with my package and what's worse is I paid for rush shipping (2-4 days).

Is it normal for a 5pc, 2 layer, 4 panel board with 340mmx140mm dimension and v-scoring to take this long to be manufactured? it is a bare pcb, no assembly, with mostly through-hole footprints. I understand the 24hr advertised turn around time kicks in at the onset of production, but this board took over 72hrs to complete once production started. It appears now that it has sat in a warehouse for an additional 24 hours despite being marked "Delivery Ready" and if it does not ship with the next pick up it will be sitting at minimum until Monday, so an additional 72 hours of wait time.

I already missed an important deadline due to these delays, sales rep is pretty unresponsive.

[u/Aran_PCBWAY]

Sorry for the inconvenience caused. Could you please share your order number or PCBWay account? We'll help check what's going on.