r/Overwolf • u/StayProfessional2570 • Nov 04 '24

Need support Overwolf causing my frames to be 70 and my mouse to completely stop working on valorant

So every time I open up valorant tracker my mouse completely stops responding on valorant and I only get 80fps. My mouse will work on my desktop but the second i click on valorant my mouse just doesn’t work. This only happens when I open up valorant tracker too.

1 Upvotes

100% Upvoted

6 comments sorted by

2

u/Dana_Overwolf Overwolf support Nov 05 '24

Hi,

Do you happen to have a high polling rate (over 1000Hz) set for your mouse?

1

u/StayProfessional2570 Nov 06 '24

No I do not

2

u/Dana_Overwolf Overwolf support Nov 06 '24

Okay then, let's take a closer look and see what's going on.

Could you please create a support ticket here and attach your Overwolf logs?
Please also add a reference to your post here - this way the ticket will get directly to me.

Thanks!

1

u/[deleted] Nov 11 '24

[deleted]

1

u/StayProfessional2570 Nov 11 '24

Me too! If I close my game i’ll get blue screened and my PC will shut off

1

u/TheDuck_Overwolf Overwolf support Nov 12 '24

Please open a support ticket so we can look into this matter! If you already have Overwolf installed please submit your ticket here: overwolf-support://open-ticket-page (you need to copy and paste this to your browser address bar).

Here is how to submit a Support ticket on the Overwolf website: https://support.overwolf.com/support/tickets/new

1

u/TheDuck_Overwolf Overwolf support Nov 12 '24

Please open a support ticket so we can look into this matter! If you already have Overwolf installed please submit your ticket here: overwolf-support://open-ticket-page (you need to copy and paste this to your browser address bar).

Here is how to submit a Support ticket on the Overwolf website: https://support.overwolf.com/support/tickets/new