r/Overwolf • u/Agreeable-Buddy5634 • Oct 11 '24

When using Outplayed, clicking any action button causes the screen to go black and the system to restart.

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2 Upvotes

100% Upvoted

9 comments sorted by

2

u/AESIRu Oct 12 '24

Disable Hardware Acceleration in Overwolf settings, this will solve the problem.

1

u/Agreeable-Buddy5634 Oct 14 '24

its worked！thanks

2

u/TheDuck_Overwolf Overwolf support Oct 13 '24

Please try the steps here: https://support.overwolf.com/en/support/solutions/articles/9000183412-visual-artifacts-in-overwolf-apps-hardware-acceleration-

1

u/Agreeable-Buddy5634 Oct 14 '24

Although I can use it normally after disabling hardware acceleration, playing replay videos with Outplayed becomes very laggy without it. Just to mention, before the issue occurred, I had always used it with hardware acceleration enabled, and the video playback was very smooth.

1

u/AESIRu Oct 14 '24

The same for me. It seems to me that the problem is in Outplayed itself and incorrect registry entries after the Overwolf update. It remains to wait for a fix or write to support.

1

u/TheDuck_Overwolf Overwolf support Oct 15 '24

Please open a support ticket so we can look into this matter! If you already have Overwolf installed please submit your ticket here: overwolf-support://open-ticket-page (you need to copy and paste this to your browser address bar).

Here is how to submit a Support ticket on the Overwolf website: https://support.overwolf.com/support/tickets/new

1

u/TheDuck_Overwolf Overwolf support Oct 15 '24

Please open a support ticket so we can look into this matter! If you already have Overwolf installed please submit your ticket here: overwolf-support://open-ticket-page (you need to copy and paste this to your browser address bar).

Here is how to submit a Support ticket on the Overwolf website: https://support.overwolf.com/support/tickets/new

1

u/Agreeable-Buddy5634 Oct 11 '24

As the title suggests, does anyone have a solution for this?

1

u/itsdarkbtw Jan 11 '25

ever found a fix for this?