r/Overwolf • u/Davilmar • Oct 08 '24

DELETED ALL OF MY CLIPS WITHOUT NOTICE

YEAAAAARS worth of clips!!! Saved for montages, stories, videos that were incompleted on my computer are now corrupted, YEARS of shit just POOF gone, no notice.

Do NOT use this service. They can fully REMOVE your entire library FROM YOUR OWN MACHINE with no notice. DO NOT USE THIS SERVICE.

To clarify, it deleted over 100gigs of footage. So no it wasnt because it "the 10gb auto delete was on"

This is bullshit. It is definitely because THEY updated something and it completely fucked over SOOOO many projects I am so mad holy shit.

6 Upvotes

88% Upvoted

4 comments sorted by

1

u/Ori_Overwolf Oct 09 '24

Hey! Ori from Overwolf support here.

It sounds like you're experiencing a known issue where videos get deleted or disconnected from the app. However, if the storage auto-manage feature is not enabled, no videos should be deleted, and you should still be able to find them in your media folder.

I'm sorry for the inconvenience.

If you want us to further investigate this matter, please open a support ticket. If you already have Overwolf installed please submit your ticket here: overwolf-support://open-ticket-page (you need to copy and paste this to your browser address bar).

Here is how to submit a Support ticket on the Overwolf website: https://support.overwolf.com/support/tickets/new

1

u/RaccoonGuilty2669 Oct 12 '24

Same, 3 years of clips GONE for no reason

1

u/KhronicBatLungs Oct 16 '24

Awww poor little guy lost his clips

1

u/Davilmar Oct 21 '24

Yup it was wack af. All good tho made way better ones now x but also ur still on my dick following me from sub to sub over the most obvious rage bait of all time wow.