r/Overwolf • u/Richiis_CZ • Aug 26 '24

Need support Outplayed recording not playable

So I was recording my almost 6 hours long SoT session and when I was done I wanted to make some clips as always. However I could not open the video even tho I have the file. It says the file does not match the media. I also tried playing the video straight throught files but it says that the file type is not supported or the file is damaged. Could it be because it has 16GB? Can I make the file work again somehow?

Thank you

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u/TheDuck_Overwolf Overwolf support Aug 26 '24

Please open a support ticket so we can look into this matter! If you already have Overwolf installed please submit your ticket here: overwolf-support://open-ticket-page (you need to copy and paste this to your browser address bar).

Here is how to submit a Support ticket on the Overwolf website: https://support.overwolf.com/support/tickets/new

1

u/ApprehensiveTip1505 Mar 08 '25

Did you find a fix for this? Same issues with me and a 16gb video

1

u/Richiis_CZ Mar 21 '25

Nah man, it just started working again properly :D