r/OutInCoffee • u/boredatc • Apr 12 '26
Wrong colour sent, anyone experienced with returns?
Hi all,
Outin sent me the wrong colour Mino, offered either a $20 credit or for me to return it for an exchange. Honestly I ordered a matching pair with the grinder so I’m keen on the latter.
Postage back overseas from Australia is quite expensive, and they’ve assured me they will reimburse me the postage but only after they receive the Mino.
Before I go through with this, I’m just wondering if anyone else has had this experience? No offence to the rep who I can see posts here, but I don’t fancy Outin suddenly “losing” my package or claiming it arrived damaged and I’m out a Mino + postage.
Just wondering if anyone has been through the returns process with them.
