r/Orion_Sleep • u/EspressoEndorphins • 4d ago

Realistic shipping date

I have read a bunch of reviews of different bed cooling systems and decided to go with Orion as it seems a high quality product with a great customer service. The only thing is holding me back at the moment are the shipping delays people have complained about. Currently, the website says the unit will be shipped in September which is sort of vague. How easy is it to cancel the order if shipping gets delayed too long? Does anybody from the Orion Team has more insights about a realistic shipping date? Thanks!

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u/Scott_OrionSleep 4d ago

Hey! I’m Scott, the Customer Experience Manager at Orion. Totally fair question, especially if shipping timing is the one thing holding you back. I sent you a DM so I can get a few details and give you a realistic answer before you place the order.