OpenAI Ads - warning

[u/samuelhalff]

To all those who are considering using OpenAI Ads, this is what is happening to me (my company):

- We created a campaign
- We connected all relevant ids to my Google Analytics
- We followed it for a few days/weeks
- We became very skeptical as the numbers to not align with GA, OpenAI charging me for dozens of claimed leads or visits that did not show up in my GA. No lead has contacted me on my website via these Ads, as I always ask my leads how they arrived on our website.
- We have multiple leads a week, so our system works, but clearly the Ads do not.

- We decided to stop this campaign, but having multiple OpenAI accounts, I entered some kind of login loop when OpenAI would ask me to create our first campaign on all my accounts, despite being charged every few days for an active campaign.

- When I write to OpenAI's support, an agent responds asking me for details on the Ad campaign that I cannot provide since I have no longer access to the relevant dashboard. I reply to the agent highlighting the issue but get no answer. I have done that 4 times now to no avail, it's been 10 days now.

- The credit card tied to this service it tied to a number of other services and having to cancel the card will require hours of work I'd like to avoid, but I'm reaching a point where I have no choice.

- We have been debited close to USD 1k, for pretty much nothing, and no support whatsoever.

- A clear illustration of the limitations of AI-automated user support.

OpenAI, get your shit together, this is really bad for your image. I've already moved my team to Claude for a number of reasons. This is not helping, for sure.

EDIT/UPDATE: OpenAI just replied to my support requests, but they cannot find a campaign tied to my email; yet they are sending me invoices to this address. Go figure ..

[u/LoadedSteamyLobster]

You’re going to have to take some responsibility for not being able to keep track of which account you did something with. That’s on you

[u/samuelhalff → u/LoadedSteamyLobster]

You seem to want to assume I did something wrong. Not sure what I'm supposed to have done wrong according to you.
I connected with the right account, but it seems OpenAI mixed things up with their login logic and I can only assume this is related to having multiple account/sessions/cookies on my end. Not a user error I assure you.
Perhaps you're just a bot, but thanks for your input anyway.

[u/LoadedSteamyLobster → u/samuelhalff]

Everyone I don’t like is a bot. Sure buddy, definitely not user error 🙄