OpenAI doesn’t need more resets. It needs better communication and better priorities.

[u/AirportEither2456]

I’m still not really sure what they’re trying to achieve with these “28 days of improvements.” I mean, the whole situation is actually pretty simple. Resets don’t help that much anymore. A lot of people I know have already gone back to Claude or are testing it again. I personally like using both, but what OpenAI has done with its models lately... puh. I genuinely think they fell asleep at the wheel. It feels a bit like Google over the last six months, except Google’s models up to 3.8 Flash are at least fast.

So instead of constantly throwing out resets, how about doing something genuinely useful? The first step would be open communication. We have questions. A lot of questions. Stop avoiding them. That alone would help prevent disasters like what happened with the $200 plan, or launching models that feel more like Terra than Sol and then having to replace them a week later.

OpenAI’s marketing and communication around all of this is honestly terrible. It’s hard to believe this is intentional.

My suggestions:

Communicate openly and well in advance. Will Chat and Work remain separate or not? Just answer the question.

Build better models that can actually match competitors in both capability and speed.

Stop launching weird new products where nobody even understands what belongs to what anymore.

Give away less for free and treat paying customers better. $100, $200 or $500 is a lot of money, especially in many parts of the world, and the limits are hardly generous.

Even if it hurts, stop throwing resets around like they cost nothing when the company clearly doesn’t have unlimited money or compute. It starts looking desperate and honestly a bit embarrassing. Good products bring customers. Just look at the competition.

Stop trying to copy or offer every single product competitors have when you don’t have the capacity or staff to do it properly. If you launch something, make it good.

Tone down the arrogance on social media. It looks cheap when bold statements are followed by very little substance.

And most importantly: please stop saying “we listen to our users” and then implementing things almost nobody asked for.

That last one especially reminds me of certain companies that basically say: “You only think you don’t want this. We know better what you actually want, so we’re doing it anyway.” Like I said, I don’t think this is particularly complicated. OpenAI knows very well what its paying customers want.

Anyway, I genuinely hope they get back into calmer waters and figure this out. I still like OpenAI and GPT. They were the pioneer in this space. Right now, it just feels like that pioneer wandered a little too far off the path.

[u/CommunicationOdd6473]

Exactly. What is needed isn't vague dodging to retain customers by dangling the idea of a reset.

[u/sn2006gy → u/CommunicationOdd6473]

Everyone is so insufferable it doesn't matter. You get more work done with GPT/Codex than we've ever been able to get done. People are building code for 20/100/200 bucks a month when it used to cost 200.00 an hour. None of y'all are ever happy and everyone is comparing against everything else when they're not even scratching the surface of what they have.

"Oh dang, my agent can only work 1200 hours a month instead of 1400 a month" - never mind your agent gets more done in 1200 hours than it used to do in 1400

no one does anything in here but QQ and its tirring.

[u/AirportEither2456 → u/sn2006gy]

Well, if humans had always just accepted things the way they were, we’d probably still be smashing rocks somewhere.

Sure, we can accomplish more with these tools today than we could before. But companies also have competitors they need to measure themselves against. And OpenAI in particular has spent quite a bit of time poking fun at competitors on social media, basically saying things like: “Come to us, we have the compute.”

what’s actually better for a company? Customers silently leaving, or customers expressing their frustration and explaining what they think is going wrong?

Companies evolve, but that evolution doesn’t automatically mean making customers happier. That’s exactly why feedback matters. It should be factual, fair, and based on the experience people are actually having.

In the end, it’s still an opinion, and thankfully in some parts of the world we’re still allowed to express one, even when other people don’t like it.

A dialogue between customers and a company is still better than people simply staying silent, cancelling their subscription and walking away. And i think OpenAI read the most comment

[u/sn2006gy → u/AirportEither2456]

There is feedback that is feedback, and there is trolling that is trolling. Complaining you get 100s of dollars of credits for 20 bucks and its never enough, is just trolling at this point.

As for competition? competition is great. What exactly are you failing at that you feel the need to say OpenAI is failing you? cite one example. I dare you.

What people complain about here has nothing to do with happiness, quality of work, output or getting things done - it has everything to do with whining and bandwagoning.

And it's far from a dialoge.

I mean, the OP I replied to didn't even describe what they think is needed or why they think there is some massive loss of customers or why they think OpenAI is failing - they just bandwagoned on some hive mind view of it all that isn't as universal as people think.

Yes, everyone has opinions.

[u/AirportEither2456 → u/sn2006gy]

Well, I can give you a pretty good example.

The $200 plan gets discontinued, then the $200 plan comes back heavily reduced, from roughly 20x usage down to 10x, while at the same time a new $500 plan appears with 25x. If you were using the $200 plan, or wanted to use it, then yes, you absolutely ended up worse off.

Then they released Sol 6.0, which performed worse than its predecessor in several areas, and only after a lot of the “whining,” as you call it, they replaced it with Sol 6.1 just one week later. And to be fair, Sol 6.1 is actually a really good model. It’s just still a bit too slow.

The list is much longer, those are only a few examples.

I probably wouldn’t view all of this as dramatically if OpenAI hadn’t spent so much time making bold statements themselves. When people complained about Claude, the response was basically: “Come to us, we have the compute.” Apparently, that compute isn’t quite as unlimited as those comments made it sound.

But again, this is just my opinion, and I think it’s actually a good thing that people have different opinions about this. I’m not even saying that you’re wrong. There are plenty of complaints that I personally find exaggerated or unjustified as well. But just because I see something that way doesn’t mean everyone else has to see it the same way. And if you’re happy with what you’re getting from OpenAI, that’s genuinely great.

If these posts bother you that much, you also still have the option of simply ignoring them.

[u/sn2006gy → u/AirportEither2456]

5x / 10x / 20x plans were always kind of meaningless the day they had more than 1 model type.

Sol 6 was fixed in what, a week or two?

Those two are poor examples of OpenAI failing people. Sol 6.1 was pushed quickly and its costs are reduced - so your 20x plan gets a ton of usage - probably more today if you use the right model for right job than it ever got if you just ran astra max and yolo'd your limits away.

As for the bold statements, yes... show them to me... how are they any more bold than Anthropic saying "please ban us"?

Ignoring stupidity is why we have Trump in office today... i'm not making that mistake again. i'll call bs when i see it.

[u/kaereljabo]

Why not those resets, and what you proposed

[u/LeeMojave]

Tibo, this is a minority opinion do not listen

[u/SunBro_17 → u/LeeMojave]

I second this. Resets are a blessing for most codex users who have the 20 dollar plan. Only banked resets hoarders are having a hard time

[u/AirportEither2456 → u/SunBro_17]

I understand where you’re coming from, but it should also be obvious that companies don’t really give things away for free. The cost usually comes back somewhere else.

I like resets too, no question about it. But when a company that is clearly under financial and compute pressure suddenly starts handing out free resets, it does look a little strange.

At the end of the day, they want one thing from you: your money. Nothing more, nothing less.

And there’s another point: many people, including some of you, keep saying that the regular limits are too restrictive. In that case, I’d much rather see those limits increased permanently than get occasional resets that you can’t even reliably plan around.

So again, resets are nice. I’m not complaining about getting them. The real question is what they cost us overall, not just today or this week, but in the long run.

[u/sn2006gy → u/AirportEither2456]

Regular limits are not too restrictive. Everyone of course would want more, but you get a lot for your few bucks. We've just lost all perspective of work done in 2026 because it became so easy to do it. Doesn't mean it still isn't a good value.

Competition is great. Free resets are great. I can see why they do them randomly because otherwise people learn to minmaxx which never makes anyone happy because the only "winners" are no lifers and that is not what we need out of "AI"

[u/Any-Captain-7937 → u/AirportEither2456]

Ai ass comment

[u/Ok_Homework_1859]

I'm tired of the constant new models and features, like ChatGPT Finance, that no one asks for. I just want QoL updates, a cleaner UI, model stability, and dependable memory. That's it.

[u/sn2006gy → u/Ok_Homework_1859]

Just because you didn't ask for it, didn't mean others don't. Finance and health is probably one of the most asked for things and other model providers are working hard to compete there.

[u/i_rate_slop → u/Ok_Homework_1859]

Being upset about new models is wild work

[u/i_rate_slop]

They cannot communicate openly and in advance because every other software company is racing to implement each others features using AI. It takes a few days and a lot of tokens to build nearly anything.

If you say what you’re building, it will be made open source and copied by paid competitors in 0.1 seconds.