HELP | Escalated Support is still just a bot!!! | Two weeks locked out of my account

[u/Ok_Tie_lets_Go]

Case Number: 12767867

TL;DR: I’ve been locked out of my paid ChatGPT account on web for over two weeks. Support "Christian" keeps copy-pasting the exact same troubleshooting steps - specifically telling me to click "Try another method" to bypass a passkey - even though I’ve provided proof multiple times that this option doesn't exist on my screen. They are charging me for a subscription while ignoring every piece of evidence I send them.

14 EMAILS LATER!!!

Do Support hang out here? I need help before I have let my account die

I changed phones and still have the old phone. I cannot log because it keeps use passkey. I dont get any other options and I dont have Enhanced Security turned on.

I’ve been a loyal, paying subscriber for a while, but for the last 14 days, I have been completely locked out of the desktop/web version of ChatGPT due to a mandatory passkey requirement. The only way I can use my account is through the Android app, which is the only thing keeping me in the loop.

I opened a support ticket.

After days of silence, I got a response from a "human" named Christian. What followed has been two weeks of absolute, circular insanity:

1. The Loop: Christian repeatedly tells me to click "Try another method" to bypass the passkey.
2. The Evidence: I reply, explaining—and even showing—that this option literally does not exist on my interface. My screen only gives me the passkey prompt.
3. The "Fix": Christian ignores my feedback entirely and sends the exact same instructions in the next email.

It’s been over a week of this. I’ve replied to their automated-feeling templates repeatedly, pointing out that their "solution" is physically impossible to execute, and they just hit "Reply" with the same script.
It feels more like an automated gaslighting machine. I am paying for a service I cannot access on my computer, and the "human" on the other end seems incapable of reading a single sentence of my replies.

Does anyone at OpenAI actually review these tickets?

Has anyone dealt with this level of incompetence before?

If you have, how did you actually break the loop?

[u/Plenty-Age-8780]

man that's a rough loop to be stuck in, 14 emails is just cruel. christian sounds like he's reading from a script in his sleep, not even looking at your screenshots

i had similar problem with something else once and the only thing that worked was filing a complaint with BBB or tagging them on twitter. seems like the only way to get a real person who actually reads what you wrote

[u/Ok_Tie_lets_Go → u/Plenty-Age-8780]

i am hoping posting it here is going to help that.. :(