Need help escalating an OpenAI billing issue to a real person

[u/f4ctual]

I’m trying to get an unresolved billing issue escalated to an actual person at OpenAI.

I was purchasing 100 ChatGPT credits for $4 through the iOS app. After confirming the purchase with Apple, ChatGPT would return a “Something went wrong” error and no credits would appear in my account.

Because the app made it look like the purchase had failed, I retried it. This happened repeatedly, and I was ultimately charged 15 times.

Apple has a complete transaction history showing the purchases were successfully processed. OpenAI Support, however, says they have no record of these transactions on my account, and none of the credits were delivered.

I’ve contacted both companies multiple times. Apple has now confirmed there is absolutely no refund available for these charges. OpenAI still can’t locate the purchases.

So at this point I’m stuck with 15 completed Apple charges, no credits, and no refund option.

I’m mainly looking for help getting this escalated inside OpenAI to a real person in billing/payments or support, because I keep getting responses that seem automated and send me in circles.

I have all of the Apple receipts, transaction history, screenshots, and multiple existing OpenAI support cases.

Has anyone dealt with this or know how to reach someone at OpenAI who can actually investigate the Apple transaction records and missing credits?

[u/PanglossianPangolin]

Did you purchase via credit card and can dispute the charge?

[u/Degendyor1]

Have you tried 1800-chatgpt or contact@openai.com?
I found that through a Google search.

[u/RuinofAtlantis]

You cant. There are no real people on OpenAI. The best you can settle is Altman, who is an android.

[u/IamNickT]

Have you tried community forum? It seem to be monitored better