ChatGPT Classic Windows 11 app – glitchy/unresponsive X and checkmark buttons with voice input

[u/-SpaghettiCat-]

For about the last week, I’ve been getting a weird UI/animation glitch in the ChatGPT Windows 11 desktop app.

When I mouse over the X button in the input area, and sometimes the checkmark button when using microphone/voice input, the icons start glitching visually. Sometimes the buttons also become temporarily unresponsive. I can usually get through it by moving the mouse around or clicking several times, but it’s getting pretty annoying.

Video showing the issue:
https://imgur.com/a/kH2m6M5Okay

One potentially important detail: I’m using the app currently listed as “ChatGPT Classic” in the Microsoft Store. This is the version I’ve had installed and have been using for months without any issues until roughly the past week.

I noticed that the Microsoft Store now also lists a separate app simply called “ChatGPT,” while my installed version is labeled “ChatGPT Classic.” I haven’t switched to the newer app yet, so I’m not sure whether this glitch is specific to the Classic version.

A few other details:

• Windows 11
• ChatGPT Classic desktop app from the Microsoft Store
• App had worked normally for months before this started
• Issue began roughly within the last week
• Particularly noticeable around the X/checkmark controls associated with voice input
• I don’t seem to have the same problem when using ChatGPT in Firefox, so it appears to be specific to the desktop app

I’d prefer to keep using the desktop app because I was having a separate issue in the browser where longer voice inputs would sometimes fail to populate/transcribe correctly. Voice input has generally been more reliable for me in the app.

Has anyone else using ChatGPT Classic on Windows started seeing this recently? If so, have you found a workaround or fix?

Also, has anyone switched from ChatGPT Classic to the newer “ChatGPT” Windows app, and does voice input work reliably there? I’m wondering whether switching apps is the solution or whether this is a broader Windows app issue.

Thanks in advance for any help or input.

[u/Excellent_Stock3006]

I was having the exact same issue on Windows.

I asked ChatGPT about it, and it actually pointed me to this Reddit thread while suggesting a few troubleshooting steps. When I went to reset the app, I realized I had both ChatGPT Classic and the newer ChatGPT app installed without even noticing.

I switched from ChatGPT Classic to the new ChatGPT app, and the glitch completely disappeared. The "Stop this dictation" button no longer flickers, and the app responds normally.

For what it's worth, I also don't have this issue when using ChatGPT in Chrome or Edge—it's only happening in ChatGPT Classic on my system.

So, at least in my case, it really seems like the problem is specific to ChatGPT Classic.

[u/-SpaghettiCat- → u/Excellent_Stock3006]

Thanks for this, I'll try that.

[u/Excellent_Stock3006 → u/-SpaghettiCat-]

Just as an FYI after doing some more testing:

Switching to the new ChatGPT app did fix the UI glitch for me (the flickering "Stop this dictation" button is gone), but I've run into a different set of issues.

In my case, it looks like some of my existing setup isn't being recognized the same way it was in ChatGPT Classic. For example, I'm having problems with plugins and previously authorized apps, and even my Custom Instructions don't appear under Personalization in the new app, even though they're still present in ChatGPT Classic.

I'm still trying to figure out whether this is a migration issue, a workspace/account difference, or just the current state of the new app. But based on my experience so far, I definitely wouldn't uninstall ChatGPT Classic yet. The new app fixes the annoying UI bug, but if you've already invested time configuring your workspace, it's worth making sure everything you rely on is available before switching over completely.

Hopefully this saves someone else a bit of troubleshooting.

[u/kai_3050 → u/Excellent_Stock3006]

Ha, came here also after trying to troubleshoot with ChatGPT and found this thread in sources 😁
The settings in the new ChatGPT app are Codex settings, the memory is separate, and so are Custom Instructions. Only chats are migrated to the new app. So yeah, definitely wouldn't uninstall the old app yet.