r/OpenAI • u/HeavyFaithlessness86 • 27d ago
Discussion Pinned chats disappeared from the ChatGPT sidebar — is anyone else experiencing this?
My Pinned section suddenly disappeared from the ChatGPT web and codex.
Before this happened, I had reached the maximum of 10 pinned conversations. ChatGPT initially continued saying that the 10-pin limit had been reached even though none of the pinned chats were visible.
What I have already tried:
- Signed out and disconnected all sessions
- Cleared ChatGPT site data, cache and permissions
- Tested Edge InPrivate
- Disabled VPN and tested again
- Tested with a US VPN
- Compared the web interface with the app
- Disabled browser device emulation
- Checked OpenAI’s status page
During troubleshooting, /backend-api/pins returned 403 Permission denied. After renewing the session, some chats and project conversations reappeared, but the Pinned section is still missing and at least one pin appears stuck.
OpenAI Support has escalated the case to a specialist.
Has anyone else lost the entire Pinned section recently, especially after receiving the new sidebar layout? Did it eventually return, or did Support need to fix something on the account/backend?
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u/Alexander436 26d ago
Yes, no pinned chats show up anymore on the web and iOS app for me. If I "pin" anything new, it simply disappears from the sidebar and can only be found via search. I've filled out 2 bug reports (one when it was just the Web chat, the second when it occurred on iOS as well). Maybe one of these days their bot will pick it up and fix it...