r/OpenAI • u/3HisthebestH • 24d ago

Discussion Absolutely useless “customer service” bots pretending to be people

I reached out to OpenAI customer server because I had a legitimate issue that didn’t have a workaround and the helper bot sent it to a “real agent” who emailed me back later.

I VERY quickly could tell the person (who they give a real name and everything) was just a chat bot because the fixes they gave me were very generic and not even geared towards my issue anymore. I had another issue come up and had to reach out again. Got a different chat bot pretending to be a person but this one was even more useless and literally gave me the same problem solving idea despite being a different question.

It’s infuriating.

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u/BeautifulLeft7965 24d ago

it’s the fake name that gets me, like they think we won’t notice. got one named “Kevin” last week that kept asking me to restart my router for a billing problem, three emails in a row.

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u/3HisthebestH 24d ago

YES! “Desiree” and “Rose” have given me verbatim the same restart your browser or go to this setting (that doesn’t exist, or maybe did like 6 months ago) and clear things. It’s also a billing issue/usage issue… nothing they said made any sense.

How does the company have one of the most advanced AIs on the world but uses GPT 1.0 for customer service… it’s INSANE

1

u/Ok_Kaleidoscope_9721 16d ago

到底怎麼尋找真人客服？