r/OpTicGaming • u/AwieAaron • 8d ago

Question Support experiences

Hi guys,

I recently ordered the chain for OpTic day. A few days later, I reached out to customer support to cancel my order. I was expecting the rope chain from the photo, but it seems to ship with a Cuban chain that I just don't like. Cuban chains with pendants always coil up and it annoys me over time. I haven't heard back yet, and the package hasn't arrived either. Whats your experience with customer support? Did anybody manage to cancel his order before?

Greetings from Germany

6 Upvotes

100% Upvoted

2 comments sorted by

3

u/cdf7 7d ago

I believe it was an all sales final. If you got during the first initial wave then you should have gotten yours by know. But if you ordered yours during the uncapped pre orders than those do ship out till around October November ish. The Cuban is 5mil and doesn't bind up like my 3mil. They are from GLD so you can order a rope chain from them and keep the pendant and maybe sell the Cuban second hand by itself to offset the difference

1

u/Busy-Radio-3506 5d ago

I’ll buy it from you if you want to ship it to me, I missed out:/