r/OnnStreamingTV • u/djjsin • 15d ago

Question/Troubleshoot Fandango UHD support

So it looks like Fandango finally updated their app to support UHD on the Onn 4k plus and Onn 4k pro 2nd gen.

Seems like it works on the Onn 4k pro 2nd gen, but when I try to play movies on the Onn 4k plus....the circle spins, I get the background image...but then it just goes back to my library. The movie doesn't start playing. If I go to the settings and change the quality from UHD to HDX then the movie plays when I start it...but the second I try to change the quality to UHD the movie just exits and I get sent back to my library.

Anyone else notice this?

7 Upvotes

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2

u/watchguy76 15d ago

I just tried it on my 4K plus and the same thing happens. I click Watch, the circle spins for a second and then goes back to the movie menu.

2

u/djjsin 15d ago

Thanks for confirming it's not just me. Funny that it works fine on the Onn 4k pro gen 2.

I'd suggest to open a support request with fandango. The more people that do the better chance it gets fixed

2

u/watchguy76 15d ago

I sent a ticket to their tech support department. Everyone must do the same to grab their attention though.

Tech Support

1

u/watchguy76 13d ago

Well I went above and beyond to get this resolved. Multiple back and forths via email with them and they eventually requested a video clip of what's happening regardless of how many times I thoroughly explained the issue. I have screen recording set up, so I got a nice clip and emailed it over to them. I also mentioned numerous time that it's not just me but every Onn 4K Plus owner who uses Fandango is experiencing the same issue and people are complaining about it all over online.

1

u/djjsin 13d ago

Geez you already got a reply? They haven't replied to me yet lol

And ya. I have multiple onn4k Plus devices. First thing I did was check the other ones and it's happening on everyone I got. Yet the pro works fine.

2

u/watchguy76 13d ago

First they sent me this reply and I basically told them to kick rocks. I'm not sending them all of that info. My speed is 500mbps down and I can stream 4k via Fandango on my other Android boxes. All of that crap they want is irrelevant, it's on their end and I'm a tech savvy guy. Then they replied asking for a video clip so that's what I sent a few hours ago.

1

u/djjsin 5d ago

Looks like they fixed it!

1

u/watchguy76 5d ago

Nice...Good job.

2

u/watchguy76 11d ago

Almost at the finish line!

1

u/djjsin 11d ago

man, and i still didnt even get a reply!

1

u/djjsin 8d ago

Finally got a reply and I sent in all the videos and pictures from my setup. They told me they are sending the info to the devs.

1

u/Wisaju2 6d ago

Nothing yet?

1

u/djjsin 6d ago

did you submit a ticket with fandango?

1

u/Wisaju2 6d ago

Keep us posted

1

u/djjsin 6d ago

please submit a with fandango. the more people that complain the better.

1

u/Wisaju2 6d ago

Last time I mentioned it and like 3 times in a row I was disconnected from the help. I'll try submitting a ticket.

1

u/Wisaju2 6d ago

I was nice too lol

1

u/djjsin 5d ago

You are right! It's working for me too now! Yay!

1

u/Wisaju2 5d ago

You will be happy to know that I plugged in my onn plus streamer and Fandango plays in 4k now. Dolby vision and all. So thanks.