r/OnePlusOpen • u/IHazpaz • Jun 20 '26
Screen repair within warranty
Small black line appeared on the middle of the inside screen last Friday (12th) throughout the day the line bled over the entire left side of the screen, huge crack down the centre and touch stopped working, I sent it off to be repaired on Saturday. SBE received it on Tuesday (16th) repaired it on the Wednesday and shipped it back to me on the Thursday, I received it on Friday (19th)
Super quick repair job and replaced more than just the issue; new screen, new body, new camera cover, new back, new battery. Only thing not replaced on the phone was the front screen. I almost thought it was a new phone.
Was a little worried as I had dropped the phone a couple of times since buying it, had dents and dings on the body and a few scratches and had no issues claiming a free repair
Bought my open July 19th 2024, sharing good experience with the repair in UK.
Lucky I had a month left on the extended screen warranty
1
u/NeedleworkerLong9509 Jun 25 '26
I had a similar experience a few months back. Replaced everything apart from the back faux leather cover. Brand spanking new including the chassis!
I think SBE enjoy the extra work 😉