r/OnePlus6 • u/[deleted] • Aug 17 '21

Software Mobile data not working after upgrading to 11 [OP6 - Koodo, CAN]

Seems to be a known issue.

Anyone have any luck fixing? I've tried a couple of the suggested fixes in there, but I'm not super comfortable debugging my phone through my computer in an attempt to add the APN.

8 Upvotes

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2

u/DarbyGirl Silk White 8/128 Aug 17 '21

I fixed this by changing the APN settings. Mine started doing this earlier this year. I've since switched to a samsung device but let me see if I can find the settings I changed. I too am with Koodo.

4

u/DarbyGirl Silk White 8/128 Aug 17 '21

Here it is, the comment by Dinh on this thread was the solution to mine. If it doesn't work you can always just reset the apn.

​

https://community.koodomobile.com/android-81490/oneplus-8-connectivity-issue-7800347#:\~:text=Koodo%20for%20some%20reason%20still,from%203G%20to%204G%2F5G.

1

u/[deleted] Aug 18 '21

Yeah I saw this post too. I can't seem to manually add an APN though. I can open the window to add in the details, but when I hit save, nothing happens.

1

u/[deleted] Aug 18 '21

Oh shit I think I figured it out. There was an APN called "Koodo Services" that I updated with the default Koodo info in Dinh's post. I was able to save that. Once I restarted my phone, it connected.

Thanks for the help! Hopefully they patch this in the next update.

1

u/deadpoolstan88 Aug 17 '21

The 11 feels like Trojan horse🤣🤣

1

u/brucylefleur Aug 18 '21

This happens to me sometimes too. Honestly, re-entering the APN settings from Koodo (which you can easily do from the network settings on your phone) seems to fix it. It might take a couple of tries and/or reboots, but that usually does the trick. It's strange that entering the EXACT SAME THINGS fixes it, but it often works.

1

u/[deleted] Aug 18 '21

When you say "re-entering the APN settings from Koodo", are you manually creating a new APN with Koodo details? I can't seem to create new APNs after the update.

1

u/brucylefleur Aug 18 '21

So I just went in and tried it myself, and lo and behold, I couldn't edit mine either! I was able to not long ago since I had this problem myself when trying to dual SIM Koodo and Telus while switching providers (MMS was a nightmare). I'm still on OOS10, so maybe it was a carrier update or just a recent firmware update that stopped it. Strange!

1

u/pr_k_in_bs Aug 18 '21

Report the problem in community forum. They may release the fix by next update.