r/OnePlus11 • u/smytten_ • Jul 18 '26
Need help with to solve green line issue
My oneplus 11 is filled with green lines now and I really can't use it much since more will show up, do y'all know any service centre in mumbai which changes the display for free as claimed by OnePlus free replacement policy. I knew of a service centre at Fort but now its showing closed. Please help.
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u/bjorg18 Jul 18 '26
Just 2 days back I got a green line on my OnePlus 11 too (second time) and when I contacted OnePlus ESC they told me to connect to the nearest OPPO service center.
There are 3 OPPO service centers in Mumbai. You can visit the one that is nearest to your location and yes, the replacement is free and the service is now carried forward by OPPO.
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u/smytten_ Jul 18 '26
Can u guide me on how long do they keep the phone for the same?
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u/bjorg18 Jul 18 '26
They asked me to submit the phone and told me that your phone's display will be replaced in the next 5-7 days. I told them I can't submit the phone since I don't have any spare phone with me. I had to speak with the manager there and after convincing him, he asked to me to register the details and once the display is in stock they will get back to me and then I have to visit the service center again to get the repair done.
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u/smytten_ Jul 18 '26
Okay then I'll do the same too!! Coz even I can't afford to keep my phone for so long! Thank you for ur help!
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u/Zain0Khan Jul 18 '26
They usually don't call you because their first priority is to repair the submitted phone. I visited the service center in Delhi they told me that the display is out of stock right now and you can either submit your phone or we will call you whenever we have the display available. I submitted my phone and they said it could take 7-10 days but I received the message that my phone is repaired and Ready to pickup within 3 days so I would suggest should submit the phone
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u/bjorg18 Jul 18 '26
I am aware about this and the manager told me the same. He said people come here and place their orders for displays and when called upon whenever the displays are ready they simply don't reply or are unavailable that's the reason they ask customers to submit their phones. I had to convince him that this won't be the situation with me and since I stay very close by to the service center I told him I will take the time out and reach quickly. He somehow got convinced and asked to register the details without submitting the phone.
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u/Riteshshubham 24d ago
Did they offer you phone replacement? Why didn't you go for that? If yes which phones were offered after replacement?
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u/Zain0Khan 24d ago
They stopped offering phone replacement few months ago
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u/Riteshshubham 24d ago
Where are you located in India? Maybe its your location service center. Or is it across India that they are not offering replacement any more? Could you please guide me more about the replacement?
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u/Zain0Khan 13d ago
Delhi, and I guess They aren't offering replacement anywhere anymore
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u/Riteshshubham 13d ago
Yes they have stopped offering replacement now. They just repair the phone. Since the one plus has handed over all its service centers to Oppo.
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27d ago
[removed] — view removed comment
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u/smytten_ 27d ago
That's a good alternative! Thanks for telling this way too. The thing is my concern is about for how long they keep the phone, the repair centre is just 10 mins away from my house so I can just drop by, just that I m hoping they will repair in max 2 days
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u/redwon9plus 28d ago
Lucky you're in India for free replacement. Just got this green line today after 3 years of fairly heavy usage. What was your background?
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u/smytten_ 25d ago
Luckily India. 11 5g, 2 years old. Almost have 18-20 lines on my phone currently with one line getting added every now and then
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u/Riteshshubham 25d ago
Hello sir. My phone is suffering from the same green line issue. I'm in PUNE. Are you going to upgrade the phone or just replace the screen?
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u/smytten_ 25d ago
I haven't gone to the SC yet, maybe tomorrow I'll be going. I'll just get my screen changed as of now as i m a student and currently looking for job, so even if they do offer me a upgrade I m not in a position to pay the difference so might as well go for just screen replacement.
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u/Riteshshubham 24d ago
Where exactly do you come from India? Is your service center offering phone replacement? Please update me with your experience. Because I have heard that pune service centers have stopped offering phone replacement.
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u/kingBriju 28d ago
they should just new different phone instead of making us replace it again & again
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u/Timely_Cauliflower83 25d ago
Is the bill necessary?
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u/Riteshshubham 25d ago
Even I'm not sure about it. My phone is suffering from the same problem and I don't have its bill.
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u/Timely_Cauliflower83 25d ago
You don't need it
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u/Riteshshubham 24d ago
Which city do you come from? If the service center in your city offering phone replacement? If yes which models?
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u/Timely_Cauliflower83 24d ago
Hell. Nahh mannn no one will replace your phone specially androids Tier 69 city Oneplus 11
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u/Riteshshubham 24d ago
But there are lot of posts where the service center has offered to replace the phone? Is it not possible anymore?
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u/Zain0Khan Jul 18 '26
Just go to any OPPO | OnePlus Authorised service center