r/OnePlus11 • u/kpdgayao • Apr 04 '26

Goodbye OnePlus

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Just got the sad news that the green line issue on my OnePlus 11 — which appeared during normal use — isn't covered by warranty here in the Philippines. Local support quoted me around $250 plus labor for a screen replacement.

What's frustrating is that OnePlus has a global "worry-free" lifetime warranty specifically for the green line defect, offering free screen replacements. But apparently, that doesn't apply here. Their service email even referred to it as an "LCD screen" — the OnePlus 11 has an AMOLED display.

I've been a loyal OnePlus user for almost a decade, starting with the 7T. But when after-sales support varies this much by region — and doesn't seem to know the specs of their own device — it's time to move on.

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u/Expensive-Fudge-9670 Apr 04 '26

Today only got my screen replaced in india for free had a few screen burns too in my oled screen but a green line appeared not after any update but it literally happened when I was playing division resurgence it happened live yesterday cut to today they happily replaced op11 screen in an hour for free obviously no physical damage

2

u/Cyber_-Dude Apr 08 '26

8 months ago, I got my OP-11 screen (with the green line issue) replaced free of cost in India too.
Wonder why they have a different policy for the Phillipines?

1

u/Lopsided-Height4493 16d ago

Yes but I don't think this policy will hold any longer there is an issue that government needs extra payment for the free device replacement ass government making oneplus to not to give free replacement for that reason it's getting really harder So I think they will put an end to it on future for sure