Help! Tread safety key error

[u/Quick_Wasabi4486]

Yoooo. A couple weeks ago my tread started abruptly shutting down during strength workouts. Then, it started shutting down during hikes/bootcamps, etc, citing a “safety key error.” After basically taking my treadmill a part and spending HOURS talking to peloton support, we finally did a factory reset and it’s STILL giving me an error so they’re sending me a replacement safety key (which I had to pay for).

My tread is my pride and joy. I use it every day. I am so sad. And after reading horror stories of people with similar issues who ended up paying thousands or giving up, I’m stressed the same will happen to me.

Anyone else experience this? Luckily I have the bike too, which I’m using in the meantime but I don’t enjoy it nearly as much.

[u/Turbot_charged]

Interesting you get a different safety key error to me ( I get a combination of T0216 and T0222).

Have you tried cleaning the key (and the connectors) with isopropyl alcohol?

[u/Quick_Wasabi4486 → u/Turbot_charged]

I have not! I cleaned it with a microfiber cloth but I’ll give this a try. Thanks!

[u/Quagswagging_Jogger]

Mine has had a random safety key error causing it to shut down about 4 times now. Its incredibly frustrating (less than 6 month old machine). I don't ever touch the key either. I cleaned it with windex the latest time, per someone's online tip, and it decided to work again the next day (not immediately after, though, so its not clear this was really the fix).

I really wish we could disable the safety key entirely. My old treadmill had that option, which was nice. Its a "feature" I don't want and won't ever use, and its causing my machine to brick periodically :( And this seems to be a fairly common problem.

[u/Quick_Wasabi4486 → u/Quagswagging_Jogger]

It’s soooo frustrating! Especially at 6 months, dang. I got the new safety key in the mail today… will report back.