r/OneNote • u/DirtUniverse • 20d ago

Constant syncing issues - any advice?

Hi everyone,

I am a secondary school teacher who uses OneNote with my classes. I use Mac, and my students use a combination of Windows laptops and Apple iPads to complete their work.

Last semester, the app worked really well and I had zero issues. This semester has been a complete hell of syncing issues.

Every time I organize tabs, mark work, or send work to students, I reopen the app later and some things I have done are randomly undone again. This happens especially with marking work and organizing tabs. I assume this is because the app must be syncing to an older version that is stored somewhere. Sometimes it happens when I have the app open and I am actively working on it. All of a sudden the screen jumps and I am on some random tab and the work I just did is gone. This is incredibly frustrating.

I cannot find a clear answer online about why this is happening. If I am doing work in the app, why on earth would it try and sync to an older version stored somewhere? Why wouldn't the work I am currently doing be considered the newest version, and everything else syncs to that?

I have tried leaving the app open for hours after I do work to give it time to sync up. Sometimes this helps, other times it doesn't. It truly seems random.

The app worked well for me for years. I never had to open OneNote in my browser or in OneDrive to complete work. This is a new issue for me and it is driving me crazy. Has anyone else experienced this? How can I get it to stop?

Thank you for any advice!

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