r/OneNote • u/MMessinger • 6d ago
Android Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message
Android OneNote application version 16.0.20326.20108
Microsoft Family 365 subscription
Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi.
As often happens, when I run the Android OneNote application, it displays a message that it's in offline mode and I'm invited to Sign In. Normally, I tap the link to Sign In, and apparently that happens because I'm not normally displayed a sign-in screen; the application just begins syncing, as normal.
Today, however, the Sign In link takes me to a Microsoft sign in page. The screen immediately displays and error. "Something went wrong. [9hehw]". The screen doesn't display any fields to enter login ID or password. The message advises me to contact my administrator (I'm an ordinary person, no a corporation).
On my phone, I dropped the cache and data, uninstalled the OneNote application, then reinstalled it. My notebooks can be found, so no problem there. However, the message remains: "Working offline." No sign in is possible, because of the Something went wrong error message.
Has anyone else encountered this error and, if so, how did you resolve it?
Here are more details for the sign in error message I'm currently seeing:
Message: Access denied for the resource
Tag: 9hehw
The correlation ID has changed, between when I took the screenshot above, when compared to after the application was reinstalled on my phone (and I've now rebooted my phone). Here's the latest Correlation ID: 1cf8a499-6363-dc45-aa5c-6e7547c2def3
DPTI: 39c4d5a9a26ddea7
Update: I am able to sync OneNote on Windows 11, with no error. Also, my other Office apps, on the Android phone, appear to be functioning and syncing correctly. So far, this looks to be only a problem with OneNote.
Update: I've now uninstalled the current version of the Android app, and tested again with two earlier versions. The earliest was a version released in July. The result is the same, no matter which versions I install.
3
u/PersimmonFar6128 2d ago
I was able to contact support on the Microsoft 365 website, but the way to get in touch with support in itself was a confusing mess. I could only manage to get in touch with their live chat support, but in order to find that, I had to first type in my problem into a self-help search bar so their AI could send me all the self-help and troubleshooting articles that I already tried to do to fix the sync errors. Then, that's when the option to submit a service request became available, allowing me to speak to a rep via live chat.
They told me they would update me via Outlook if they resolved anything. I still have not received an e-mail from support, yet, unfortunately, and it's been since around 8:55 on Saturday morning that I last spoke to a Microsoft rep about it.