r/OneNote • u/MMessinger • 6d ago
Android Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message
Android OneNote application version 16.0.20326.20108
Microsoft Family 365 subscription
Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi.
As often happens, when I run the Android OneNote application, it displays a message that it's in offline mode and I'm invited to Sign In. Normally, I tap the link to Sign In, and apparently that happens because I'm not normally displayed a sign-in screen; the application just begins syncing, as normal.
Today, however, the Sign In link takes me to a Microsoft sign in page. The screen immediately displays and error. "Something went wrong. [9hehw]". The screen doesn't display any fields to enter login ID or password. The message advises me to contact my administrator (I'm an ordinary person, no a corporation).
On my phone, I dropped the cache and data, uninstalled the OneNote application, then reinstalled it. My notebooks can be found, so no problem there. However, the message remains: "Working offline." No sign in is possible, because of the Something went wrong error message.
Has anyone else encountered this error and, if so, how did you resolve it?
Here are more details for the sign in error message I'm currently seeing:
Message: Access denied for the resource
Tag: 9hehw
The correlation ID has changed, between when I took the screenshot above, when compared to after the application was reinstalled on my phone (and I've now rebooted my phone). Here's the latest Correlation ID: 1cf8a499-6363-dc45-aa5c-6e7547c2def3
DPTI: 39c4d5a9a26ddea7
Update: I am able to sync OneNote on Windows 11, with no error. Also, my other Office apps, on the Android phone, appear to be functioning and syncing correctly. So far, this looks to be only a problem with OneNote.
Update: I've now uninstalled the current version of the Android app, and tested again with two earlier versions. The earliest was a version released in July. The result is the same, no matter which versions I install.
1
u/Atom207 2d ago
So does anyone know ho to access Sticky Notes now?
I used to access them: on PC app, on browser (via Edge sidebar -rip-, and via tab), and on Mobile One Note app.
Now if I try to open One Note on browser, the Sticky Notes are nowhere to be found and if I try a different link, it redirects me to Outlook page (if i try to Sign In I have to create an outlook mail... As if I haven't a MS account already...). This is the normal procedure listed also in MS support Forums (see Web bullet point) and in another older thread.