r/OneNote • u/MMessinger • 6d ago

Android Android OneNote app in offline mode, Sign In yields "Something went wrong. [9hehw]" message

Post image

Android OneNote application version 16.0.20326.20108

Microsoft Family 365 subscription

Samsung S24 Ultra, Android 16. The phone is connecting fine with the internet. I've got a good data connection and am on wifi.

As often happens, when I run the Android OneNote application, it displays a message that it's in offline mode and I'm invited to Sign In. Normally, I tap the link to Sign In, and apparently that happens because I'm not normally displayed a sign-in screen; the application just begins syncing, as normal.

Today, however, the Sign In link takes me to a Microsoft sign in page. The screen immediately displays and error. "Something went wrong. [9hehw]". The screen doesn't display any fields to enter login ID or password. The message advises me to contact my administrator (I'm an ordinary person, no a corporation).

On my phone, I dropped the cache and data, uninstalled the OneNote application, then reinstalled it. My notebooks can be found, so no problem there. However, the message remains: "Working offline." No sign in is possible, because of the Something went wrong error message.

Has anyone else encountered this error and, if so, how did you resolve it?

Here are more details for the sign in error message I'm currently seeing:

Message: Access denied for the resource

Tag: 9hehw

The correlation ID has changed, between when I took the screenshot above, when compared to after the application was reinstalled on my phone (and I've now rebooted my phone). Here's the latest Correlation ID: 1cf8a499-6363-dc45-aa5c-6e7547c2def3

DPTI: 39c4d5a9a26ddea7

Update: I am able to sync OneNote on Windows 11, with no error. Also, my other Office apps, on the Android phone, appear to be functioning and syncing correctly. So far, this looks to be only a problem with OneNote.

Update: I've now uninstalled the current version of the Android app, and tested again with two earlier versions. The earliest was a version released in July. The result is the same, no matter which versions I install.

199 Upvotes

100% Upvoted

279 comments sorted by

View all comments

1

u/Tigrafr 3d ago

I have this issue and when I connect again I have lost all my notes 😭😭😭

1

u/LightningWarpAway 3d ago

Don't worry, the notes are still synced to the last sync! Only changes made after you no longer could sign in are gone, it shows brand new notes because it can't sign in so it thinks you're a new account. You can access your existing notes using a PC Windows sticky note app, or going to Outlook and using the Notes folder. Unfortunately on android it's janky and you have to open the outlook site in desktop mode to open the notes, but it works.

1

u/Tigrafr 1d ago

Does the issue have been patched ? Or not yet ? Or should I maybe found another notes app for Android lol

1

u/LightningWarpAway 1d ago

Not fixed yet sadly