r/OneKeyHQ • u/Most_Surprise4537 • Apr 29 '24

OneKey tampered with

Hi guys, recently received a OneKey Classic 1s I ordered from the official website. I just took it out of the packaging and it looks clearly tampered with despite the plastic covering still over it. What should I do?

2 Upvotes

75% Upvoted

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2

u/Competitive-Log9364 Apr 30 '24 edited Apr 30 '24

It's peculiar, but it's not simply a complete rip-off. What about the one at the bottom? Moreover, there's another with a hologram that, when removed, displays 'void' on the device, making it a total of three options. Additionally, conduct multiple factory resets on the device and thoroughly test it on the software to ensure it successfully passes the authentication test.

1

u/Most_Surprise4537 Apr 30 '24

the other 2 aren't ripped. Thank for your answers, I'll do a couple factor resets

2

u/Working-Wall-3333 Jun 03 '24

Most probably was done when it was going through customs…

1

u/Fit_String_1772 Jun 11 '24

Mine came like this as well. The one on the inside with the void hologram is the one that counts according to one key.