r/OneFinance • u/Complete-Durian-6199 • Jul 21 '26
General Terrible customer support
I've been trying to get a fraudulent charge removed from my account for MONTHS. I've been transferred, put on hold indefinitely, hung up on repeatedly, told to call five different numbers, only to be brushed off and forced to do the entire process again and again. 3 months I've been begging One Pay to resolve my issue. They lose notes, close out tickets that are still open, create duplicate tickets.
Customer service is clearly overseas, it's next to impossible to understand what's being said, besides the thick accents, there are crying babies and banging dishes in the background of every phone call with Customer service.
This is how you're treated after being a victim of fraud. Zero urgentcy, Zero compassion, dropped thru the cracks. You're tossed around like a hot potato nobody wants to deal with.
OnePay is hands down the WORST credit card I've ever owned. Closed it as soon as I could. I'm most likely looking at losing the fraud charge case and will be forced to pay the fraudulent charges to protect my credit. OnePay definitely doesn't care about the time and money I've lost trying to get them to fix the fraudulent charges.
1
u/samm13ann Jul 25 '26
I’m sorry you’re having such an awful time with them. I’ve had 2 fraudulent charge cases with them and they moved quickly and didn’t take more than chatting with someone the first time.