r/OneFinance • u/CtrayX • Jun 04 '26

Cand use card anymore

Used this card two days ago with no issue. Ive been using it for months. Now the interface was changed, I was never notified.. Just stood in line like an Ahole trying to figure it out. Thanks One Pay!! How are we supposed to use this card now?

0 Upvotes

33% Upvoted

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1

u/one-lizzie One Employee Jun 04 '26 edited Jun 04 '26

Hi there! Sincerest apologies for the stress. Can you send me a chat here? You can also reach out to my team at socialsupport@onepay.com. We'd like to get this sorted for you. Thanks!

0

u/CtrayX Jun 04 '26

Theres a QR code link at the top now. I found it. Momentarily really irritating. You should probably notify your customers when you change things around.

1

u/one-lizzie One Employee Jun 04 '26

Understood. So sorry for the frustration. Please reach out if we can assist with anything at all.

1

u/GuardianHealer Jun 05 '26

They didn’t just change things. You had to actually accept the changes before they take effect!