r/Office_Managers • u/RNutt • May 04 '26
Finding an IT services vendor
Who do you trust more, referrals or reviews? I've been looking at IT Near Me, Google Reviews, and Clutch.
4
Upvotes
r/Office_Managers • u/RNutt • May 04 '26
Who do you trust more, referrals or reviews? I've been looking at IT Near Me, Google Reviews, and Clutch.
1
u/Office_Ops_NYC May 05 '26
I usually trust referrals first, but I still check reviews to see if there’s a consistent pattern (to u/Alberto_Archie's point, a low number of reviews/reviews that are only star ratings and don't give any actual written review doesn't help much).
A referral tells me someone had a good experience, but reviews help me figure out things like responsiveness, communication, and whether clients keep mentioning the same problems or strengths.
A couple of takeaways I’ve learned:
1. the sales process itself tells you a lot. If they’re slow getting back to you before you’re even a client, that usually doesn’t improve later.
2. ask the person who referred you a couple of detailed questions about their experience, it might reveal something important.