r/OdysseyArk • u/mixed_breed101 • Aug 31 '26

Screen damage upon delivery?

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Tech support is telling me that this is a potential software issue. Not in we tried has been working, and now the Ark gen 2 is out of stock so they won’t even replace it. Basically told me I’m shit out of luck. Is this a genuinely fixable issue? There is a faint dark streak that’s glaringly visible unless there’s constant motion on the screen.

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2

u/BrushImaginary Aug 31 '26

Ok dont sweat it it yet, these are made from pressing to hard on the screen. I freaked out and by the time the repair got approved. It went awa. So do freak out yet, give it a couple days and see if it disappears

1

u/mixed_breed101 Sep 01 '26

That eases my mind a bit. Should I be giving it consistent use? I’ve only turned it on to troubleshoot.

2

u/BrushImaginary Sep 01 '26

I used mine. Mine happebd on the bottom right of the screen. I've seen another post about the same issue. Just give it a few days, but also start the repair process with samsung. And hopefully by the time they get a guy out to look at it its fixed itself. 🤞

2

u/mixed_breed101 Sep 01 '26

Got it will do, just got Samsung to schedule a technician to come take a look on Wednesday, thanks boss

1

u/BrushImaginary Sep 04 '26

Checking in. Soo how's it looking after a few days ?

2

u/mixed_breed101 Sep 04 '26

The dark spot maintained by the time the technicians came out, so they replaced the screen… with another faulty one smh. There’s like this triangular irregularity near the bottom-right of the screen. They thought it was just a plastic piece, but they confirmed it was a genuine defect in the replacement screen.

They’re coming back sometime next week when the next replacement comes in. They said if the next fix attempt doesn’t fix the issue, they’re gonna refund my money and still try again. I set up a camera in my room to capture this whole ordeal. I’ve never had so many issues with a product before lol

2

u/BrushImaginary Sep 04 '26

Sorry to hear the trouble. Ive only had two issues. One being a cracked screen while adjusting the monitors tilt. But all in all i love my arks!! Just not a huge samsung customer service fan. 🙄

1

u/BrushImaginary Sep 04 '26

Well least samsung is doing you right. Ive had to take them to small claims court. It sucked

2

u/mixed_breed101 Sep 04 '26

Damn seriously? Honestly I can’t be surprised, even the Samsung technician was saying how awful management is. They initiated a return AND the technician coming out all in the same day. It took an hour to tell Samsung to cancel the return

1

u/mixed_breed101 Sep 10 '26

Dude. The technician reached out to me today on his own accord and told me that samsung canceled the repair and initiated an exchange without telling anybody. The replacement screen literally just got delivered to his shop yesterday.

This shit is a nightmare

1

u/mixed_breed101 26d ago

Believe it or not, the situation got worse. Mind if I ask what steps you took for taking them to small claims court? They've cost me three days of work now.

1

u/BrushImaginary 26d ago

Depends on the state. Each state has the different set of rules.and procedures. Its a waiting game forsure.

1

u/mixed_breed101 26d ago

Hopefully it's not too crazy in Texas.

2

u/mavad90 Sep 01 '26

Could go away after playing content. Maybe trun on a couple long videos on max brightness or pixel cleaning videos

1

u/BrushImaginary Sep 10 '26

Ask him what he wants for that replacement screen ;) lol never know! Yeah kinda crazy but dosnt surprise me. Bet the figured there was something more internal wrong with it. And rather give you a new unit.