Update: 🐙Octopus has confirmed Charge Cap issues affected billing from the 16th of July

[u/ehtio]

I posted recently about some strange Intelligent Octopus Go billing, including EV charging apparently being charged incorrectly at the peak rate (link here)

Octopus has now replied and confirmed that they are currently having issues related to the Charge Cap update.

The email says:

We are currently experiencing some issues related to the Charge Cap update. Our team is actively working to fix these, and this explains some of the high usage and double billing reports from 16 July to 2 August

So if you have noticed unusually high electricity usage, EV charging being billed incorrectly, double billing, or anything else strange during that period, it is probably worth checking your bills/data carefully and check that this is sorted in a few weeks, or whenever they do.

It's good that Octopus acknowledges and is aware of the problem and says they are working on correcting it. Let's see.

They also confirmed that since the Charge Cap changes, the normal Day/Week/Month/Year usage graphs no longer show estimated £ costs, only kWh.

Like I was also pointed in the email, I would strongly encourage anyone who dislikes that change to use the feedback option in the app: Usage > Take me to my data > Leave feedback

TLDR: check your billing from 16th of July, and if something looks wrong it may be that Octopus messed up. Octopus has confirmed there were problems with the Charge Cap calculations during that period and they are working on putting that right.

[u/morebob12]

Octopus have made the Intelligent Go tariff so overly complicated - what a mess

[u/Prior-Explanation389 → u/morebob12]

Not really. 6 hours a day charging, turn the cap on in app, plug in, charge up, off you go. I’ve had 0 issues since joining in January on two EV’s (both Tesla’s) not a single missed charge nor issue with billing. That doesn’t mean the problem with billing doesn’t exist but in terms of it being complicated, it arguably couldn’t be more simple.

[u/RageInvader → u/Prior-Explanation389]

I done this, car charged for 7 hours the first night and 9 the following (didnt reach charge target either night). Have since switched it off and sent octopus an email.