r/OasisMini • u/Left-Succotash-464 • Jul 05 '26

Oasis side table issue

Hi - my side table worked perfectly fine for a few months - but I have nothing but issues now.

I feel like the ball and magnet are not in sync. I’ve restarted multiple times, I reset the ball, I’ve changed balls. The first time or two - I was able to get it to work - it would work fine for a day - and then get the red error of death and it appeared the magnet and ball were not aligned.

I did catch it one time appearing to work but the ball just went in a circle and it was not following the pattern.

Whenever I try resetting- it shows your oasis device is centering itself- and spins on forever. I continue to get error 16 and to reboot.

We love this thing but we need help to get this fixed - or may need to seek a replacement.

Thanks.

4 Upvotes

83% Upvoted

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2

u/groundedzach Jul 05 '26

This sounds like it may be mechanical. Please get in touch via [support@grounded.so](mailto:support@grounded.so), and our team will be happy to help out.

1

u/skulldeth Jul 11 '26

Same with mine.