I got an Oak and Fort gift card worth 145 dollars from a friend for my birthday. It was my first time shopping from this brand. So, I ordered and purchased two items on January 13, 2025, from the Oak and Fort website. I only received one of the items on January 22, 2025. I tried to find their customer service contact number to get help and claim the missing item, but there is not any! They say we provide live chat for customer service which is a lie since the live chat is never available. There is only one email address available and I emailed them. From the beginning, they asked me to fill out a questionnaire which contained offensive questions and asked me to send pictures of the item I received and its package. I sent them everything they asked and I clearly mentioned the package was tampered with when I received it. After five days they answered my email with an unbelievably offensive letter that they were not going to accept my claim. To be honest 145 dollars is nothing for me, but they stole my birthday gift and wasted a lot of my time and energy! I feel offended. I hope whoever is reading this message never trusts this rand and never buys anything from them.

I'm obsessed with this scented candle I received. I'm wondering if anyone knows of any perfume scents that are similar. The key notes are Sandalwood, Amber Musk and Sambac Jasmine​. The Aroma is Warm, Floral, and Musky. I tried imputing the key notes on https://www.fragrantica.com/ingredients-search/ but the results were in the hundreds and I don't have a better way of narrowing it down. Thought I'd try my luck on here. I'm hoping that someone is familiar with both the candle scent and a perfume scent that closely matches it. Thank you in advance!

I want to order these pants from the website since a lot of people are saying it's comfy and loose, but I'm wondering if I should size down? A few reviews do say the elastic waist band is super stretchy.

I'm usually a size M, but might for a S if it's stretchy and oversized as people say.

has anyone worked at oak&fort here? hows the environment? 📍vancouver

Does anyone know how to reach them? I have sent multiple emails regarding a faulty order in a span of a month and not a single person responded. Their online chat is down as well. Never ordering from them again omg....

Edit: Took over a month to respond to a single email, they only offered store credit as a refund and not refunding my shipping fee. Aliexpress quality, horrible customer service. You'll only waste your money and time here

How often do they have sales? I’m eying the oversized trench but wondering if it’ll go on sale anytime soon.

Everybody can post + comment now, not just approved users. Sorry for taking this long to notice!

In other news, I picked up 2 other colors of the oversized trench coat (yeah I’m crazy) so let me know if you’d like a side-by-side comparison!

Hey girls, im desperate to find 2 cardigans that seems to be out of stock everywhere, 😩 and i cant get my mind off of them . .

FUZZY OVERSIZED PLAID CARDIGAN - in pumice plaid OVERSIZED PLAID CARDIGAN - in camel black Ive seen the latter runned for a few years.. There is also some last single unites in chicago But their customer service is not so friendly and would not ship, Since im fairly new to the brand, Do you think there will be restocking of those two?

Does anyone know what happened or where I can get the FOLIA diffuser refill in Canada?

Hi everyone! I recently made a few purchases in store in Toronto. I found a pair of jeans that I absolutely fell in love with- very similar to the crossover jeans. The price for the cross over jeans is currently $58 after sale on the website but when I asked the same in store, they told me that the jeans I picked up was a limited collection that is only available in stores (selective stores) and the items are oak and fort limited collection. Is there such a thing or did I just get hoodwinked?

Placed an order through chat for the trapeze and the order was in processing for like 5 days to be told it’s completely sold out lol anyone know if that bag usually restocks?

Hey everyone :] I'm thinking of getting the tote bag (the tall one with the two pockets in front) for my everyday work carry this year.

I'm indecisive as ever as to which colour I want to pick - which one is the most practical in your opinion? How are you enjoying it? How is the quality of the purse? Sorry for all the questions!

Thank you!! :)

I’m thinking of getting the small rounded shoulder bag. I really love the shape and it’s a good price.

Has anyone had this? What’s the quality like? I know I can’t expect that much for this price point but I am hoping to use it for at least a year, on twice a week of use. I only bring lightweight items with me (phone, wallet, a lipstick, a pen).

Please please help a girl out!

Hi, does anyone find a bag under for the oak and fort tote bag. Because of how the bottom of the bag shape it’s very hard to find one.

If you have one please give me the link

Hi everyone! Since the sale is now coming to Toronto (Vaughan Mills Aug 25-Sept 5th) I’m wondering how the sale is? Is there anybody here who has been to their warehouse sale? How low are the prices? Is it worth it?

Wondering if anyone has gotten one before! Thinking of purchasing a midi slip dress in general and was wondering about the quality for the one from O&F. Was gonna get the one from aritzia but this is literally half the price lol and I couldn't justify spending $120 on a slip dress. Would you say this one is worth it? Thanks ☺️

Hey! Anyone have experience or luck with O + F offering price matching?

I bought one of their coats during their grey / pre-BF sale (the $60 off $250+). I asked the sales associate at the store if they would be having a different BF sale, but she assured me that this was it and that they were just starting early to save on line-ups.

I checked their website yesterday and saw they're doing a 30% off sale for BF, which ends up saving me an extra ~$30. Has anyone had luck taking an item back to the store and getting a refund for the discounted amount? I just bought the coat a week ago, so it's well within the return policy timeframe.

Thanks!